Terms & Conditions, Privacy & Cookies, Postal Charges

Post and Packing Charges.

Postal charges are based on weight of the items purchased plus a small charge for packaging. If you are planning on ordering a large quantity, then please get in touch as we will source the best way of sending your parcel for you.

UK Costs. Sent Royal Mail First Class.

Up to 120g = £1.45 (1 small book e.g. Mia and the Woodshed Cats)

Up to 400g = £1.85 (2 small or 1 larger book e.g. The Blueprint)

Up to 750g = £2.60 (2-3 books)

1-2kg, sent by Courier £5.20

If you are ordering more than 4 books, please get in touch as we may well be able to reduce the postage costs for you. 

If you are ordering from outside the UK, please contact us first, so we can calculate the best postal options for you. Overseas postage is by International Standard, aiming for a 7 day delivery, if you are ordering large amounts or are happy to have a slower delivery, please get in touch and we will let you know the postal charges/options.

Overseas

Up to 120g = £4.95 (1 small book e.g. Mia and the Woodshed Cats)

Up to 400g = £7.95 (2 small or 1 larger book e.g. The Blueprint)

Up to 750g = £13.00 (2-3 books)

Terms and Conditions.

We want you to be happy with all your dealings with FBS but we realise that sometimes things go wrong, and when they do we want to put right as soon as possible.

Under the Distance Selling Regulations, you have the right to cancel the order within 7 days of receipt of goods, the purchaser is usually liable for the return postage. 

If you need to cancel an order, please email us including your order details and if possible a contact telephone number.

All the books are new unless stated. All books are signed by the author unless stated and can be dedicated if you wish. Please double check you have listed the name correctly, responsibility cannot be taken for names spelt incorrectly on the form. The name will be written as you write it, so for example, if you write 'Anne Droyd', that is how it will appear, if you put  Anne,' the book will be dedicated to Anne.

All books leave us in perfect condition, if your book arrives damaged, please contact us as soon as possible and with in 7 days. We will then sort out the best plan of action.

If you have any queries, please get in touch at the earliest possibility. Most issues can be solved easily  and promptly but only if you tell us! 

If you have special requests such as receiving a book by a specific date, please contact us. We will do our best to carry out your wishes.

We obtain proof of posting for all books, larger parcels may have tracking details which will be sent to you when the order is despatched. If you have not received your order within 7 days of despatch, please get in touch.

Privacy and Cookies. (Brief)

Your privacy is important to us. We will never pass on or sell your details to any third party. Your information will only be used to contact you about your orders or answer your questions, or if you have agreed, to receive product updates and news.

Your payments are processed securely via PayPal, we do not have access to your credit/debit card details. 

This website sets performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

This website sets targeting cookies. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation e.g. Face Book. We do not have adverts on this site but these cookies are likely when you have liked Face Book or Google+ pages.

Privacy Policy May 2018 (Full)

FBS Publishing Ltd Privacy Policy

This privacy policy sets out how FBS Publishing Ltd (FBS) uses and protects any information that you give FBS when you use this website.

FBS is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

FBS may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20th May 2018.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer orders, offers, surveys or newsletters

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emailsabout new products, special offers or other information which we think you may find interesting using the email address which you have provided if you have signed up for our newsletter.
  • We may contact you by email, phone or mail if we have a query relating to your order, delivery or transactions.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • filling in a contact form other than an newsletter request, will not add your details to any marketing lists. If you request a newsletter, please click the box to show that you agree to us storing your information for sending the newsletter.
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@fbs-publishing.co.uk or using the unsubscribe facility on any newsletter.

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. We will not use your personal information to send you promotional information about third parties.

You may request details of personal information which we hold about you under the The General Data Protection Regulation (GDPR)  from May 2018. If you would like a copy of the information held on you please email info@fbs-publishing.co.uk for the attention of T Cutts.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

All email enquiries received via our website are deleted after 30 days, unless we are involved in a continuing correspondence with you.

All financial details relating to your order are not visible to us at anytime. We retain your order details, name, address, phone number (if provided) and email which will only be used in relation to your order.

If you have signed up to our newsletter, we will retain your name and email address. You can unsubscribe at anytime and your details will be removed.

All your personal details with regards to placing orders or other contact such as newletters, are all held securely. In the unlikely event of any breach of your data, you will be informed.

If you have any queries about this policy or the information we hold, please do not hesitate to contact us.

This policy was updated May 2018.

Vouchers

If you have a voucher code, please enter it at the checkout and the amount will be deducted. Only one voucher code of a particular type per postal address. Only one voucher code to be used per purchase.

Postal Address.

If you need to contact us by post please use the following address:

FBS Publishing Ltd, 22 Dereham Road, Watton, Thetford, Norfolk. IP25 6ER

Registered No. 08881094